Customer Service Expert – AI Training

Posted 2026-10-15

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Work Type

Remote

Location

Global

Compensation

Up to $23/hr

About this opportunity

Overview

SME Careers is looking for a Customer Service Subject Matter Expert (SME) to help create a custom dataset of natural, human-enacted customer service conversations for training speech-to-speech AI agents. This is an hourly, remote contractor role. If you qualify, you may be contacted first when relevant projects become available through the expert network.

The role is tied to AI data services work for major AI companies and foundation-model labs. Interview language is English.

What You'll Do

Create realistic customer service conversations across support scenarios.
Apply professional experience in client communication, issue resolution, support workflows, and customer relationship management.
Use active listening, empathy, problem-solving, and appropriate resolution techniques in scenario-based interactions.
Evaluate and rank AI responses to improve accuracy, fluency, and contextual relevance.
Test AI models for inaccuracies or bias and help validate reliability across use cases.

Requirements

Bachelor's degree in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
At least 2 years of professional customer service experience.
At least 1 year of experience in AI training work such as data annotation, AI evaluation, model training, response evaluation, or similar tasks.
Strong understanding of customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
Excellent spoken English at C1+ level
Experience handling customer inquiries, complaints, service requests, and escalations.
Ability to adjust communication style, tone, and approach to different customer situations.
Self-directed and reliable in an hourly, remote contractor environment.