Work Type
Remote
Location
India
Compensation
$35K-$50K per year
About this opportunity
Overview
Mercor is hiring a Customer Experience Operations specialist to own the end-to-end experience for experts on its platform. This is a full-time internal role on Mercor's team, open to candidates based in India only. The role focuses on coordinating cross-functional work so issues that affect the expert experience are identified, prioritized, and resolved.
What You'll Do
- Own cross-functional workstreams that shape the expert experience, including onboarding, support, payments, and project matching.
- Coordinate across Engineering, Operations, Product, Talent Success, and other teams by setting priorities, running check-ins, removing blockers, and keeping work on schedule.
- Identify friction points from feedback, support tickets, and data, then turn them into clear, prioritized actions for the relevant teams.
- Build lightweight processes, dashboards, and playbooks that keep work moving efficiently.
- Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles.
- Report progress, risks, and updates clearly to product managers and leadership.
Who You Are
- An operator with a strong track record of getting things done, such as founding or running a startup, or holding a high-ownership operations, product ops, or chief-of-staff style role.
- Comfortable leading through influence and coordinating engineers, operators, and other stakeholders without formal authority.
- Fluent with AI tools such as Claude, agents, and automation tools, and eager to find new ways to apply them.
- Highly organized and structured, with good judgment about priorities.
- A clear and concise writer and communicator.
- Comfortable working in ambiguity and in a fast-moving startup environment.
Nice to Have
- Experience with marketplaces, gig or contractor platforms, or customer/talent experience functions.
- Comfort with data tools such as SQL, spreadsheets, or BI tools.
- Experience building internal tools or workflows using no-code or AI tooling.
