Work Type
Remote
Location
United States
Compensation
$30 - $50/hr
About this opportunity
Overview
micro1 is seeking Student Loan Specialists for a short-term remote contractor project supporting evaluation and improvement of AI systems on federal student loan topics. The work is part-time, with an expected commitment of 15-25 hours per week, and 10 openings are listed.
What You'll Do
- Review sample federal student loan questions and flag prompts that do not reflect real borrower situations.
- Draft and refine rubrics for evaluating answers about repayment, forgiveness, and relief programs, including income-driven repayment (IDR) plans and Public Service Loan Forgiveness (PSLF).
- Expand rubric coverage to include loan servicing issues, deferment, forbearance, and default management scenarios.
- Evaluate AI-generated responses for inaccuracies, missing information, or outdated guidance.
- Provide concise written feedback to the project team asynchronously to improve answer quality.
- Identify incorrect guidance, unclear borrower communication, or problematic servicing advice.
- Work with other experts as needed to keep rubrics and feedback aligned with current federal student loan practices.
Requirements
- At least one year of direct experience advising borrowers on federal student loans in settings such as nonprofit counseling, college or university financial aid, loan servicing, or default management.
- Strong knowledge of federal loan repayment strategies, IDR plans, forgiveness programs such as PSLF, deferment, forbearance, and default resolution.
- Working knowledge of loan servicing operations, servicer-related issues, and effective borrower communication.
- Ability to write clear, efficient feedback and explain technical guidance well in writing and verbally.
- Experience reviewing or creating guidance documents, rubrics, or training materials in the student loan space.
- Comfort working asynchronously in a remote project environment and contributing actionable feedback through digital tools.
- US residency and familiarity with current federal student loan regulations and practices.
