Work Type
Remote
Location
Global
Compensation
$30 - $55/hr
About this opportunity
Overview
micro1 is seeking Computer User Support Specialists for a remote contractor role supporting a key customer project. The work is focused on advanced troubleshooting and on helping train next-generation AI systems with real-world support input. No prior AI experience is required; the emphasis is on strong domain expertise in technical support.
Scope of Work
- Diagnose and resolve common and complex hardware, software, and networking issues using standard support practices.
- Provide support for Windows, macOS, and Linux environments, including connectivity issues involving TCP/IP, VPNs, and DNS.
- Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
- Contribute process insights that can improve future support workflows and training data quality.
- Work asynchronously and communicate technical concepts clearly in both written and verbal formats.
- Identify recurring support patterns and suggest improvements to the project team.
Preferred Qualifications
- At least 3 years of Tier 2/3 IT support experience.
- Strong background in hardware and software troubleshooting across different platforms.
- Solid understanding of TCP/IP, VPN, and DNS troubleshooting.
- Experience using ticket management systems and maintaining thorough documentation.
- Strong written and verbal communication skills with the ability to explain technical issues in user-friendly language.
- CompTIA A+, Network+, or ITIL certifications are a plus.
- Ability to work independently, prioritize tasks, and deliver high-quality technical input.
