About this opportunity
Job Description
micro1 is hiring 49 Customer Service Experts across LATAM for a remote phone-support project serving customers in the United States.
You’ll make and receive calls on behalf of customers to complete everyday tasks such as scheduling appointments, making reservations, confirming information with vendors, and communicating with businesses and service providers.
No previous AI experience is required. Strong spoken English, confidence on live calls, and professional customer-service skills are the main focus.
What You’ll Do
- Make and receive phone calls on behalf of customers.
- Schedule appointments and make reservations.
- Contact businesses and service providers to confirm information or complete customer requests.
- Navigate automated phone menus, hold queues, and call centers.
- Clearly document outcomes and important information from each call.
- Handle multiple short calls covering different customer needs.
- Maintain professionalism and discretion when handling customer information.
- Collaborate with other remote team members to provide consistent service.
Requirements
- Fluent, clear spoken English suitable for interactions with U.S.-based businesses and service providers.
- Strong live conversation and improvisational communication skills.
- Confidence making outbound calls, including cold calls.
- Ability to navigate automated phone systems efficiently.
- Reliable high-speed internet.
- Quiet working environment.
- Quality wired or USB headset.
- Ability to work independently and handle multiple consecutive tasks.
- Ability to remain active and responsive throughout scheduled shifts.
Preferred Experience
Experience in one or more of the following is preferred:
- Customer support or phone-based customer service.
- Virtual or executive assistance.
- Concierge services.
- Hospitality, restaurant, or travel industries.
- Negotiation or customer escalation handling.
Schedule & Availability
The initial engagement is expected to last 4 weeks.
Representatives will work four 5-hour shifts per week, for up to 20 hours per week.
This is a shift-based role, so selected contractors must remain fully available and responsive throughout each scheduled shift. Weekend availability is required for some members of the team.
Compensation Structure
Pay is advertised at $18–$28 per hour.
Representatives are paid for their scheduled available hours, rather than based on the number of calls completed.
Start Timeline
micro1 states that these positions are typically filled within 48 hours, with selected candidates expected to begin their first shifts within 24–48 hours after completing onboarding.
