Generative AI Generalist

Overview

Surge is hiring a Generative AI Generalist to support product development and delivery across its operations. The role sits within Field Engineering & Operations and involves close coordination with product, engineering, and operations teams to keep work moving smoothly in a fast-paced environment.

Surge describes its platform as supporting advanced AI work, including RL environments and rigorous evaluations, and says it works with leading model companies. Interest in AI/ML systems is a plus, but it is not required for this role.

What You’ll Do

• Oversee the full product operations cycle to help features, improvements, and customer-facing solutions ship on time.
• Work with product and engineering teams to align operational processes with product goals and customer needs.
• Define, track, and improve key performance metrics tied to product and operational success.
• Handle internal and external communication around product updates and help remove operational blockers.
• Use data-informed insights to refine operational strategies and improve execution for product teams.

What We’re Looking For

• Strong analytical ability focused on improving operational efficiency and product delivery.
• Comfort working through ambiguity and managing multiple initiatives at once.
• Ability to drive continuous improvement across product and operations workflows.
• Strong communication skills and the ability to translate complex processes into practical next steps.
• Interest in AI/ML systems is helpful, though not mandatory.