Work Type
Remote
Location
United States
Compensation
$25-$30/hour
About this opportunity
Overview
Innodata is seeking voice talent for a pilot voice data collection program built around live, roleplayed customer service calls. In this work, you will portray a business role such as a clinic receptionist or facility assistant, take unscripted calls from a training team member, and respond naturally while following project rules. After each call, you will evaluate the caller’s performance using a short online form.
What You’ll Do
- Prepare in advance using two receiver scripts provided at least 24 hours before the session.
- Complete two role-played calls in a single 20-minute session: one routine call and one more challenging call that requires you to hold a firm position politely.
- Deliver clear, expressive, and consistent vocal performances that match the project’s tone, pacing, and scenario guidelines.
- State fixed facts exactly as written, including prices, hours, policies, and timeframes.
- Capture caller-provided details accurately, including names, phone numbers, dosages, and amounts, and read them back correctly.
- Verify identity and authority before acting on an account, and disclose only what the script allows.
- Follow policy without inventing exceptions, workarounds, or authority.
- Record both sides of each call as a single mixed audio track using the provided capture equipment.
- Name and upload files exactly as instructed in the briefing packet.
- Within 24 hours of the session, upload both recordings and complete a structured evaluation of each call, including 1–5 scores, error tags with severity ratings, and timestamped notes.
Requirements
- Native-level English, including comfort reading back numbers, names, and medication dosages accurately.
- Professional experience in voice acting, acting, concierge-style or customer-facing voice work, or similar.
- Call-quality monitoring, QA analyst, or trainer/CSM experience in a BPO environment.
- Reception or front-desk experience in a clinic, property management, or storage/utilities setting.
- Theatre, improv, or voice-over experience.
- A quiet, uninterrupted home space with no background noise or shared room.
- Availability for a 20-minute live session, plus preparation time before and evaluation time after.
- Strong attention to detail and the ability to follow precise technical and file-delivery instructions.
