Veterans Service Representative

Overview

micro1 is seeking Veterans Service Representatives for a remote contractor project with 10 openings. The work involves helping train next-generation AI systems by reviewing disability compensation claims, evaluating supporting evidence, and providing clear determinations and feedback based on established regulatory standards.

Scope of Work

• Review AI-generated disability compensation claims and assess whether the evidence is complete and consistent with regulatory guidelines.
• Evaluate AI-generated medical documentation and judge how it affects existing disability claims.
• Prepare benefit determinations and explain the reasoning behind them clearly and precisely for AI training use.
• Perform quality assurance reviews of claim decisions and identify inconsistencies or mistakes relative to VA standards.
• Use VBMS and related claims systems to access, update, and manage files and supporting documentation.
• Simulate higher-level review decisions, including appeals and supplemental claim scenarios, for model training.
• Provide written and verbal feedback that improves AI training accuracy and effectiveness.

Preferred Qualifications

• Experience as a Veterans Service Representative or in a closely related role involving benefit determination and evidence gathering.
• Familiarity with GS-0996 Veterans Claims Examining, GS-0105 Social Insurance Administration, or GS-0512 Internal Revenue Agent functions.
• Background in disability compensation evaluation and claim rating within a regulated environment.
• Experience using VBMS or a similar claims management platform.
• Quality assurance experience in claims work or a comparable process within federal, state, or related agencies.
• Ability to synthesize complex information and make informed decisions for higher-level review processes.