Role

Lead multilingual localization programs for Growth Marketing and Live Sports content, coordinating PM/QA teams, producers, vendors, and client stakeholders.

Responsibilities

• Own service delivery, workflows, KPIs, quality, timelines, and production performance.

• Coordinate Marketing Campaign and Live Sports workstreams.

• Manage capacity, workloads, backup coverage, and resources across remote, on-site, and part-time teams.

• Lead escalations involving risks, quality, resources, and production blockers.

• Maintain communication, reporting, feedback, and governance processes.

• Review performance trends and drive workflow and operational improvements.

• Support team alignment, coaching, and workforce engagement.

• Act as a key operational partner to the client.

Requirements

• 6+ years in localization operations, localization project/program management, production management, or managed services.

• Experience leading cross-functional teams and complex programs.

• Strong knowledge of localization workflows, linguistic/functional QA, vendor coordination, and service governance.

• Experience with blended on-site, remote, vendor, or part-time delivery models.

• Strong capacity, risk, SLA, quality, KPI, and stakeholder management skills.

• Experience with localization platforms, CMS, issue trackers, dashboards, or production systems.

• Strong analytical, communication, and problem-solving skills.

• Experience preparing client performance reports, risk summaries, and recommendations.

• Comfortable in fast-paced, client-integrated environments.

• Experience working in a macOS-based environment.